Privacy Policy for Mesa

This Privacy Policy explains how Mesa, developed by Design Demons, collects, uses, stores, and protects information when employees and authorized business users use the Mesa mobile application.

Mesa is an employee-facing business communication application that allows authorized employees to receive, manage, and respond to customer or business inquiries assigned to them through a chatbot or business communication system.

By using Mesa, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Mesa may collect and process the following information:

Account Information

When an employee is provided an account to use Mesa, we may collect:

• Employee name
• Email address
• Login credentials and authentication information
• Account and access information associated with the employee's organization

Passwords are used for authentication and are not intended to be displayed to other users.

Chat and Communication Data

Mesa stores chat conversations and related communication data on our backend servers.

This may include:

• Messages sent and received through the application
• Customer or business inquiry information contained within conversations
• Conversation timestamps
• Conversation assignment information
• Employee responses
• Other information voluntarily included in a conversation

Because Mesa is used for business communication, chat messages may contain personal information provided by customers or other individuals. The business using Mesa is responsible for ensuring that its use of such information complies with applicable privacy and data protection laws.

Files and Attachments

Mesa allows authorized users to send and receive files through conversations. These may include:

• Images
• Documents
• Other files or attachments

Files uploaded through Mesa may be stored on our backend infrastructure to provide the application's messaging functionality.

2. How We Use Information

We use collected information to:

• Authenticate authorized employees and business users
• Provide access to the Mesa application
• Manage employee accounts
• Assign and manage conversations
• Send and receive chat messages
• Store and retrieve conversations
• Allow employees to respond to customer or business inquiries
• Store and deliver files and attachments
• Maintain and operate the application
• Protect the security and integrity of the application
• Troubleshoot technical issues and improve application functionality
• Comply with applicable legal obligations

3. How Information Is Shared

Mesa does not sell personal information to third parties.

Information may be accessed or shared only when reasonably necessary to operate the application, including:

• With the business or organization that provides employees access to Mesa
• With authorized employees and administrators within that organization
• With service providers or infrastructure providers that help us host, store, secure, or operate the application
• When required by law, legal process, or governmental authority
• When necessary to protect the rights, security, or safety of Mesa, its users, or others

Chat information is intended to be accessible only to authorized users who have appropriate access to the relevant business conversations.

4. Data Storage and Security

Account information, chat messages, and uploaded files may be stored on backend servers used to operate Mesa.

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain account information, chat messages, and files for as long as necessary to provide the services and maintain the business communication history associated with the application.

The retention period may also depend on the requirements of the business or organization using Mesa.

When information is no longer required, we may delete or anonymize it, subject to applicable legal, security, operational, or business requirements.

6. Account Deletion

Mesa accounts are managed by the organization or administrator that provides access to the application.

Employees may request deletion of their Mesa account and associated personal information by contacting us at:

Email: hi@MrityunjayGautam.com

Account deletion requests may also be handled by the organization's administrator.

When an account deletion request is approved, we will take reasonable steps to delete the personal information associated with that account, subject to information that we are required or permitted to retain for legitimate legal, security, fraud-prevention, dispute-resolution, or business-record purposes.

If certain information must be retained, we will retain it only for the period required for the applicable purpose.

7. Children's Privacy

Mesa is intended for employees and authorized business users. It is not designed for or directed toward children.

We do not knowingly collect personal information from children through Mesa.

If you believe that a child has provided personal information through the application, please contact us so that we can take appropriate action.

8. Third-Party Services

Mesa may use third-party infrastructure, hosting, authentication, storage, or other service providers that are necessary to operate the application.

Such providers may process information on our behalf and are expected to handle information in accordance with applicable security and privacy requirements.

This Privacy Policy will be updated when additional third-party services that materially affect user data processing are introduced.

9. Push Notifications

At the time of this Privacy Policy, Mesa does not currently use push notification services to process user notification data.

If push notifications or services such as Firebase Cloud Messaging are introduced, this Privacy Policy may be updated to describe the relevant information collected and how it is used.

10. No Advertising

Mesa does not currently display advertisements and does not use personal information for targeted advertising.

11. Business and Customer Data

Mesa is an employee-facing application. Employees may encounter customer or business information while performing their work.

Users must use such information only for legitimate business purposes and in accordance with the policies and instructions of their organization.

Mesa does not independently determine the purpose for which a business uses customer information contained within its conversations. The organization using Mesa is responsible for its own customer-data practices and legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to Mesa, our services, applicable laws, or our data practices.

When changes are made, the updated version will be made available through the application or the location where this Privacy Policy is published.

The updated "Effective Date" at the top of this policy indicates when the policy was last revised.